This legal document is a Computer Service Agreement between a service provider and a client. It outlines the terms and conditions under which the service provider will deliver specified computer services to the client. The document includes details about service levels, performance metrics, intellectual property rights, data protection, confidentiality, payment terms, and dispute resolution mechanisms. It serves to protect both parties by clearly defining their rights and obligations, thus reducing the risk of misunderstandings and disputes. The agreement can be used to ensure compliance with industry standards and legal requirements, and to provide a framework for resolving any issues that may arise during the provision of services.